GETTA Help

Phone screen not responding to touch

An unresponsive touchscreen can follow software failure, impact, moisture, screen damage or a swollen battery pressing on the display.

Likely causes

  • A frozen operating system, damaged digitiser, loose internal connection or liquid ingress may affect touch.

Safe checks you can make

  • Try the manufacturer’s normal forced-restart procedure and remove an obviously damaged screen protector.
  • Do not charge or repeatedly restart a wet or swollen phone.

When to stop and get urgent help

  • Power down and isolate a hot, swollen, hissing or chemically smelling device; do not puncture it.

How a phone repair technician can help

  • A repair technician can test the display assembly and internal condition while discussing data-preserving options.