GETTA Help

Door lock won’t turn: safe things to check

A key that will not turn may be the wrong or damaged key, a misaligned door, a worn cylinder or a failed mechanism; forcing it can snap the key.

Likely causes

  • Door movement, pressure on the latch, key wear, debris or internal lock failure can prevent rotation.

Safe checks you can make

  • Try a known spare key and gently relieve pressure on the door while turning.
  • Stop if the key bends or the lock feels unusually stiff.

When to stop and get urgent help

  • Call urgently if someone is locked in, the property cannot be secured or there is immediate danger; use emergency services for threats to life.

How a locksmith can help

  • A locksmith can identify whether alignment, cylinder or multipoint mechanism repair is needed.