GETTA Help

Key stuck in a door lock: what to do

Pulling or twisting a stuck key hard can snap it inside the cylinder, making a straightforward problem more difficult.

Likely causes

  • A worn key, misaligned door, damaged cylinder or key turned away from its removal position may trap it.

Safe checks you can make

  • Support the key straight and gently return it to its normal removal position.
  • Do not use pliers, glue or unsuitable oil.

When to stop and get urgent help

  • Seek prompt help when the door cannot be secured or the key is bending or partly broken.

How a locksmith can help

  • A locksmith can extract the key with less damage and inspect the cylinder and door alignment.