How to find a good cleaner

Choose the right kind of service

Regular domestic cleaning, a one-off deep clean, end-of-tenancy work and specialist jobs are different briefs. Say which you need, the property size and condition, and any areas requiring particular attention. Ask whether specialist tasks such as ovens, carpets, high windows or hazardous materials are included or separately handled.

Agree the scope

• Rooms and tasks included on each visit
• Priorities if there is not time for everything
• Frequency and expected time on site
• Whether tidying, laundry, ironing or changing bedding is included
• Tasks or surfaces the cleaner will not handle
• How additions to the agreed scope are priced

Supplies, keys and access

Confirm who provides products and equipment, and mention allergies, pets or delicate surfaces. If the cleaner will hold keys or enter while you are out, ask how access details are recorded, keys are identified and loss or schedule changes are handled.

Compare providers

• Ask whether the same person normally attends and what happens during absence.
• Check recent reviews or references in context, especially for work like yours.
• Ask what insurance the business carries and what its process is if something is damaged.
• Understand whether pricing is hourly, per visit or fixed for a defined scope.
• Check minimum visits, notice periods, cancellation charges and payment arrangements.

Start with clear expectations

For regular cleaning, consider an initial visit or review point. Put the agreed scope, price, access arrangements and cancellation terms in writing, then raise small problems early before they become recurring misunderstandings.